Souleasy Terms of Use ("Terms")
Last updated: 28/07/2025
1. About us
This App is supplied by ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED ("we", "us", and "our"). We
build virtual companion apps.
Our registered office and our place of business is Rm 1802 BEVERLY HSE 93-107 LOCKHART RD
Wan chai, HongKong. However, please direct all correspondence related to the App to
zhonglian.industrial@gmail.com.
"App" means the Souleasy: AI Chat app that you download and install onto your device, and includes
and all updates to such App that we make available or provide to you from time to time.
The App provides virtual companion and virtual chat functionality.
IMPORTANT NOTICE: PLEASE READ
These Terms explain how you may use the App and the legal terms that apply. By downloading
the App, you are agreeing to these Terms which are legally binding.
For information about how your personal data is processed please see the Souleasy Privacy
Policy.
Please read these Terms and our privacy notice before you download and use the App. Only
download the App if you have read the rules and agree to them. If you do not agree to these
Terms, we will not allow you to use the App and you should not download it.
Please pay particular attention to paragraphs 16 and 17 of these Terms, which are about our
liability to you.
2. Age
To use the App, you must be 17 or older. If you are 17 years old, you must have a parent or guardian
agree to these Terms on your behalf.
3. Permission from device owners
You must obtain permission from the owner of any device that is controlled but not owned by you to
download and use a copy of the App on that device.
You and the owner of the device may be charged by your and the owner's service provider for internet
access on the device.
You should check with your and the device owner's mobile or internet service provider for details of
data and internet usage charges.
If you download or install the App onto a device, you accept responsibility in accordance with these
Terms for using the App on that device, whether or not you own that device.
4. Device and system requirements
The App is compatible with devices that meet the minimum system and compatibility requirements below.
If your device does not meet these requirements, the App might not work on your device as intended:
● For Android devices, please see the minimum compatibility requirements on Google Play Store.
● For iOS devices, please see the minimum compatibility requirements on Apple App Store.
The App relies on a number of things working properly to enable you to enjoy all of its features. Many
of these, such as your internet connection, your device and the app store, are entirely outside of our
control. Although we will do everything we reasonably can to resolve issues, we are not responsible to
you if you are unable to use all or any part of the App due to a poor internet connection, faulty
components in your device (such as a faulty camera), app store failure or anything else that it would not
be reasonable to expect us to control.
5. Support for the App, how to tell us about problems and complaints
For help using the App please email our support team at zhonglian.industrial@gmail.com.
You can also email our support team if you want to let us know about any errors or performance issues
with the App, or if you have a complaint. We will endeavour to respond to your email within 30 days of
receipt.
6. How we will contact you
If we need to send you a general notice or general information, we will send a pop-up notification on the
App. We recommend that you check the App regularly for notifications. We may also contact you by
email using the most recent email address you have provided to us.
7. Permission to use the App
The App belongs to us and our licensors. We grant you a non-exclusive, perpetual, licence to:
● download and install the App onto a device that you own or control, or if you have obtained the App
from the Apple App Store, onto any Apple branded product that you own or control; and
● use the App for personal, non-commercial use.
If you obtained the App from the Apple App Store, you must also use the App in accordance with the
Usage Rules in Apple's App Store Terms of Service.
If you obtained the App from Google Play, you must also use the App in accordance with the Google
Play Terms of Service.
You may use the App anywhere in the world.
You may share the App in accordance with family-sharing rules, family-group rules and volume
purchase rules of the app store where you obtained the App. Otherwise, you must not transfer the App
to any other person or share the App with any other person.
If you sell any device on which the App is installed you must remove the App from the device before
you deliver the device to the buyer.
This is a licence, not a sale. That means that we and our licensors continue to own the App when it is
installed on your device.
You are responsible for the content you submit to the App but you grant us a non-exclusive, transferable,
sub-licensable, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, translate,
create derivative works from and distribute any content that you submit to the App. For information about
how your personal data is processed, please see the Souleasy Privacy Policy.
If you provide any feedback, suggestions and other communications to us regarding the App
("Feedback"), you grant us a worldwide, non-exclusive, transferable, sub-licensable, royalty-free,
worldwide licence to use, reproduce, modify adapt, publish, translate, create derivative works from and
distribute such Feedback for ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED's own purposes.
• For users of the APP, when you use the software, for the purpose of providing, processing, maintaining,
improving, developing our products and/or services provided to you, the software may obtain the
following permissions for your terminal device:
(1) In order to achieve the normal operation of the software, you need to use network permissions.
8. You must keep account details safe
If in order to ensure safety you must not disclose it to any third party.
We have a right to disable any account, password, whether chosen by you or allocated by us, at any
time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
9. Some rules
There are some rules we ask you to follow when using the App.
You must not:
● use the App for any illegal purpose;
● use the App for any commercial or business purpose;
● upload or transmit anything via the App that is obscene, defamatory, abusive, or threatening or that
infringes any other person's rights.
● use the App to do anything that could harm our reputation;
● use the App to post or transmit spam;
● spam the App with multiple messages in a short period of time;
● try to hack the App or to get around any of the App's security or access control features;
● modify, adapt, translate, or create derivative works of the App;
● remove, alter or conceal any trademark, logo, copyright or other proprietary notice that is on the
App;
● decompile or reverse engineer the App or try to derive source code from the App by any other method
("Reverse Engineer" the App), except as is permitted by the Copyrights Designs and Patents Act 1988
(as amended). If you require information to enable you to make the App interoperable with other
software ("Interoperability Information") please contact us at zhonglian.industrial@gmail.com.
Please note that the App has been developed to learn from human interactions, so that the AI provides
realistic responses to your messages. Therefore negative, obscene or abusive messages from you may
result in you receiving similar messages from the App. If you wish to contact us about messages you
have received via the App, please see paragraph 5 above. ZHONG LIAN INDUSTRIAL HOLDINGS
LIMITED, to the fullest extent permitted by applicable law, disclaims liability for any such inappropriate
content.
If we provide you with Interoperability Information or if you obtain Interoperability Information, you may
only use it for the purpose of making the App interoperable with another software program. You should
not use Interoperability Information for any other purpose.
10. Changes to these Terms
From time to time, we may make changes to these Terms to reflect:
● changes in law or regulations that affect the App or our business;
● industry requirements or standards that affect the App or our business;
● changes or updates to the App.
If we plan to amend these Terms, we will give you reasonable advance notice. We will notify you of
planned changes to these Terms by sending you a pop-up notification via the App. We recommend that
you check the App regularly for notifications.
If you wish to continue to use the App after the changes to these Terms come into force, you will need
to click to accept the amended Terms.
If you are unhappy with our changes to the Terms, you can choose not to accept the changes to the
Terms and you should not use the App from the date that the changes come into force.
By clicking to accept a change or by continuing to use the App after the date that the changes to the
Terms take effect, you are agreeing to be legally bound by those changes.
The latest version of these Terms will be available to you to read and download via the App
interface.
11. App Updates
From time to time we may make free updates available to you via the app store where you obtained the
App to improve the App's performance, to fix bugs, to address security issues, to enhance functionality,
and/or to improve the user experience. We recommend that you install updates as soon as reasonably
possible after we make them available to you.
We may automatically update the App on your device to address security threats.
12. We are not responsible for other websites you link to
The App may contain links to independent websites which are not provided by us. These independent
sites are not under our control, and we are not responsible for and have not checked and approved their
content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent
sites, including whether to buy any products or services offered by them, and agree to their separate
terms of use.
13. Errors, bugs and interruptions
The App and all updates are supplied to you free of charge.
You acknowledge that the App is provided on an "AS IS" basis and may contain errors or
inaccuracies. We do not give any warranty or guarantee that the App will operate without error.
We do not guarantee uninterrupted access to the App. You acknowledge that we may need to interrupt
access to the App for scheduled or emergency maintenance purposes, to fix bugs or for security reasons.
Access to the App may also be interrupted for reasons outside of our reasonable control.
14. App not developed for your requirements
You acknowledge that the App has not been developed to meet your individual requirements, and that
it is therefore your responsibility to ensure that the App as described on the applicable app store front
and in these Terms meets your requirements.
15. Security of internet transmissions
You acknowledge that internet transmissions are never completely private or secure and that any
message or information you send using the App may be read or intercepted by others, even if there is
a special notice that a particular transmission is encrypted.
16. Our liability to you – losses we are responsible for
We do not exclude or limit our liability to you:
● for death or personal injury caused by our negligence or the negligence of our employees, agents
or subcontractors;
● for fraud or fraudulent misrepresentation;
● for any liability that cannot be excluded or limited by law.
17. Your responsibilities and our liabilities
Check device compatibility and system requirements: It is your responsibility to check that the App
is compatible with your device and the operating system on your device (see paragraph 4 of these
Terms). We will not be liable for loss or damage caused by you failing to correctly follow installation
instructions or to have in place the minimum device or system requirements advised by us.
Personal, non-business use only: save where otherwise set out in these Terms, the App is for your
personal use only. You may not use the App for business or commercial purposes.
We will not be liable for any business-related losses that you suffer as a result of our breaking these
Terms or our negligence. Examples of "business-related losses" include loss of profits, loss of business,
loss of contracts, loss of business opportunity and business interruption.
Back-up your data regularly: It is your responsibility to regularly back-up all devices where you have
installed the App and all data and digital content on those devices. If you fail to back-up your device and
the data and digital content on it at least once every 45 days, we won't be liable to you if the App
damages data or digital content on your device.
Install all updates promptly: To help protect the App and your device from security risks, we strongly
recommend that you promptly install all updates that we make available to you. Failing to install updates
that we make available to you could leave the App and your device vulnerable to security threats. If you
did not install a free update within 14 days after we make the update available to you, we won't be liable
to you for any loss or damage of any kind that could have been avoided if you had installed the update.
Events outside our reasonable control: We will not be liable for any losses that you suffer because
we fail to comply with these Terms as a result of events outside our reasonable control.
How is compensation under these Terms calculated? If we are liable to compensate you, we will
only be responsible for "reasonably foreseeable" loss that you suffer as a result of our failing to comply
with these Terms or as a result of our negligence. Loss is "reasonably foreseeable" if it is an obvious
consequence of our failing to comply with these Terms. Loss is also "reasonably foreseeable" if, at the
time you accepted these Terms, both we and you knew the loss might happen as a result of our failing
to comply with these Terms.
If you cause your own loss: If you breach these terms, we will not be liable for any increase in loss
or damage that you suffer as a result of your breach of these Terms.
18. We may end your right to use the App
If you do not comply with these Terms, applicable laws, or if we have reasonable grounds to suspect
fraud or mis-use of the App by you or by anybody using your device or account details, we may
immediately suspend or terminate your right to use the App by giving you written notice setting out the
reasons.
We may also suspend or end your right to use the App if we are required to do so by the app store
where you obtained the App.
If you have not interacted with the App for a consecutive period of 2 years, we may contact you by email
to let you know that we intend to terminate your use of the App. "Interacting" with the App means:
● logging in to or making use of the App;
● allowing (or continuing to allow) the App to access data on your Facebook, Google or Apple public
profile or account.
When we contact you we will let you know the date on which your right to use the App will end, which
will be at least 30 days after we contact you.
19. We may discontinue the App
We may end your right to use the App if we discontinue the App.
We will give you not less than 30 days' notice via email or push notification before discontinuing the
App.
20. You can choose to stop using the App at any time
If you no longer wish to use the App, you may end this contract by contacting us at
zhonglian.industrial@gmail.com.
21. What happens after your right to use the App ends
When your right to use the App ends:
● you will no longer be able to use the App. You should stop using the App and delete it from all of
your devices;
● we (or the app store where you obtained the App) may remotely disable the App on your device(s)
or use other means to prevent you from accessing the App.
22. PLEASE READ THIS SECTION IF YOU OBTAINED THE APP FROM THE APPLE APP
STORE:
If you obtained the App from the Apple App Store, this section explains how responsibility for the App
is allocated between ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED and Apple.
If you obtained the App from Google Play or another app store, this paragraph 22 does not apply to
you.
● These Terms are between ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED and you. These Terms
are not between you and Apple.
● ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED's responsibilities and liabilities to you are
explained in the other sections of these Terms.
● ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED, not Apple, is solely responsible for the App and
its content.
● Apple has no obligation to provide any maintenance or support services for the App.
● ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED, not Apple, is responsible for any product
warranties in relation to the App.
● If the App does not conform to a warranty given by ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED,
you may notify Apple, and if you have paid a purchase price for the App, Apple will refund you the
purchase price. Apple has no other warranty obligation in respect of the App.
● Any other claim that you might have in relation to the App is ZHONG LIAN INDUSTRIAL
HOLDINGS LIMITED's sole responsibility (and not Apple's) and will be determined in accordance with
the law and these Terms.
● ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED, not Apple, is responsible for addressing any claim
by you or a third party relating to the App or your use or possession of the App. This includes: product
liability claims; (ii) any claim that the App does not comply with any law; and (iii) consumer protection,
privacy and similar claims.
● If a third party claims that the App or your use or possession of the App infringes that third party’s
intellectual property rights, ZHONG LIAN INDUSTRIAL HOLDINGS LIMITED, not Apple, will be solely
responsible for investigating, settling, defending and/or discharging the claim.
● Apple and Apple’s subsidiaries are third party beneficiaries of these Terms. Apple and its subsidiaries
may enforce these Terms in accordance with the Contracts (Rights of Third Parties) Act 1999. Apart
from this, no other person has rights under the Contract (Rights of Third Parties) Act 1999 to enforce
these Terms. There is no requirement to obtain consent from Apple, any Apple subsidiary or any other
person who is not a party to these Terms in order to rescind, vary, suspend, enforce or terminate these
Terms, or to assign or transfer any rights or obligations, or to grant any waiver under these Terms.
● You warrant that you are not located in a country that is subject to a U.S. Government embargo, or
that has been designated by the U.S. Government as a “terrorist supporting” country; and that you are
not listed on any U.S. Government list of prohibited or restricted parties.
23. We may transfer this contract to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will always
tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the
contract.
24. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these Terms to another person if we agree
in writing.
25. Third parties
Except where paragraph 22 applies, this agreement does not give rise to any rights under the
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
26. If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides
that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
27. Even if we delay in enforcing this contract, we can still enforce it later
If we fail to insist that you meet your obligations under these Terms or if we do not enforce our rights
against you or if we delay in doing so, that will not mean that we have waived our rights against you and
it does not mean that you do not have to comply with those obligations. If we do waive a default by you,
we will only do so in writing and that will not mean that we will automatically waive any later default by
you. Even if we delay in enforcing this contract, we can still enforce it later.
28. Which laws apply to this contract and where you may bring legal proceedings
These Terms are governed by HONG KONG law and you can bring legal proceedings in relation to
these Terms in the HONG KONG courts.
29. Souleasy VIP Membership Auto-Renewal Service Description
#Subscription Period:User can unlock all the functions by subscribe yearly/monthly VIP membership.
#Payment:Users will be charged by their iTunes account after confirming their purchase and payment.
#Auto-renewal:Apple's iTunes account will be charged 24 hours before the expiration date, and the
subscription cycle will be postponed after the charge is successfully deducted.
#Cancel Auto-Renewal:When you confirm your subscription, the fee will be deducted from your iTunes
account. Subscriptions will be automatically renewed at the subscription price unless auto-renewal is
turned off at least 24 hours before the end of the current subscription period. Your iTunes account will
be charged for the renewal within 24 hours before the end of the free trial. You can manage your
subscriptions by going to [Settings] > [Your Name] > [itunes & App Store] and tapping Apple ID at the
top of the screen!
